Diane M. Byrne

5 Words to Absolutely Positively Avoid in Your Marketing Materials

I frequently edit press releases from all sorts of companies. And they have no idea I’m doing it. I’m not acting as an …

A good friend of mine is one of the hardest-working people I know. Except sometimes he isn't the smartest-working person. Not …

I received an email earlier this week that still has me flabbergasted. Two months ago, I reached out to my contact at a …

Whether we hear it in these exact words or not, “why you?” is arguably the most-often-asked question on earth. More to the point, …

A few weeks ago, I presented a webinar on blogging to members of the New Jersey Association of Women Business Owners (NJAWBO). …

Customer-service complaints afflict every industry. And yet, so many of the problems wouldn’t exist in the first place if the …

For the past two years, I've been highly entertained watching a particularly speedy chipmunk race back and forth in our yard …

I joined a spirited discussion several days ago on Clubhouse, the social-media app offering virtual voice chat rooms for groups. …

“I’m not a writer; I don’t know anything about blogging.” “What if people think I’m an idiot? Or a phony?” “Nobody really …

With apologies to Shakespeare, when it comes to best business practices, to thine own customer be true. We all know we need to do …