Just when we think our schooling years are behind us, life reminds us we still have plenty of time learn, and plenty to learn …
Requiem
I remember: being interviewed by him in his office in February 1993; a modest man, his love of all things boating rivaled …
How’s Your Customer Service?
Plenty of companies pledge that customer satisfaction is their number-one concern. Plenty of those same companies surely do a good …
The Glamorous Life of a Journalist
Saturday, May 7, 2016, 8 a.m.: Day 1 of the Louis Vuitton America's Cup World Series New York. Super exciting that America's Cup …
What’s Your Angle?
I was recently approached to contribute to a book about luxury travel being created by a boutique publishing company. The …
When Life Hands You Lemons, Make a Soufflé
Don't get me wrong. I like lemonade. In fact, I love it. But when life hands me a bunch of lemons, sometimes that cool refreshing …
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Everyone’s a Storyteller
Some of my fondest memories are from my kindergarten days. My teacher, Miss Blackman, was not only a fair disciplinarian, but also …
Washington DOES Work, Sometimes
If you're like me, you often find yourself shaking your head over the way things work (and don't work) in Washington, D.C. The …
Trolling the Competition: This Means You, Robly
Ever since the first salespeople walked the earth, companies have been trying to one-up their competition. Plenty of ancillary …
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When Bad News Can Be Helpful News
The sarcasm of the illustration here aside, nobody ever wants to hear bad news, especially when it concerns the company supplying …