My jaw just about hit the ground when I saw this Twitter post less than an hour after it went live. That was several days ago, and …
Continue Reading about Who’s Running (Or Ruining) Your Online Reputation?
My jaw just about hit the ground when I saw this Twitter post less than an hour after it went live. That was several days ago, and …
Continue Reading about Who’s Running (Or Ruining) Your Online Reputation?
In April I did something spectacularly stupid. I was rushing to pack up the last items in our house since we were moving, and due …
Continue Reading about 5 Reasons Breaking Your Foot Is a Lot Like Being an Entrepreneur
Several years ago, I hosted a panel discussion for yachting professionals about the importance of crisis communications. I called …
Continue Reading about Crisis Communications: Plan Before Crisis Crashes Your Image
A good friend of mine is one of the hardest-working people I know. Except sometimes he isn't the smartest-working person. Not …
I received an email earlier this week that still has me flabbergasted. Two months ago, I reached out to my contact at a …
Continue Reading about Adapt, or Put Yourself Out of Business
Whether we hear it in these exact words or not, “why you?” is arguably the most-often-asked question on earth. More to the point, …
A few weeks ago, I presented a webinar on blogging to members of the New Jersey Association of Women Business Owners (NJAWBO). …
Customer-service complaints afflict every industry. And yet, so many of the problems wouldn’t exist in the first place if the …
With apologies to Shakespeare, when it comes to best business practices, to thine own customer be true. We all know we need to do …
When Fred was a little boy, his mother encouraged him to seek the people lending a hand when things got scary. He never forgot her …