I've previously written about the importance of creating a crisis-communications plan before crisis crashes your image. Over the …
Who’s Running (Or Ruining) Your Online Reputation?
My jaw just about hit the ground when I saw this Twitter post less than an hour after it went live. That was several days ago, and …
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5 Reasons Breaking Your Foot Is a Lot Like Being an Entrepreneur
In April I did something spectacularly stupid. I was rushing to pack up the last items in our house since we were moving, and due …
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Crisis Communications: Plan Before Crisis Crashes Your Image
Several years ago, I hosted a panel discussion for yachting professionals about the importance of crisis communications. I called …
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When Doers Need to Stop Doing
A good friend of mine is one of the hardest-working people I know. Except sometimes he isn't the smartest-working person. Not …
Adapt, or Put Yourself Out of Business
I received an email earlier this week that still has me flabbergasted. Two months ago, I reached out to my contact at a …
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Why You?
Whether we hear it in these exact words or not, “why you?” is arguably the most-often-asked question on earth. More to the point, …
Business Blogging for Beginners
A few weeks ago, I presented a webinar on blogging to members of the New Jersey Association of Women Business Owners (NJAWBO). …
Be One Level Above Crap
Customer-service complaints afflict every industry. And yet, so many of the problems wouldn’t exist in the first place if the …
To Thine Own Customer Be True
With apologies to Shakespeare, when it comes to best business practices, to thine own customer be true. We all know we need to do …