leadership

When the Phone Rings… Answer It, for Pity’s Sake

Today began as one of those days. You know, those days, where every time you sit down to start something, the phone rings. Funny …

If I'm in a position to help a cause that breaks my heart, why wouldn't I do that? Those words stopped me dead in my tracks …

Being normal is boring. Witness the plethora of clever memes on the subject, dating back decades. (My all-time favorite: "I tried …

Last month, I presented a seminar entitled "Powerful Print Ads: A Hands-on Session to Build Better Brand Awareness." Some of the …

Growing up in the 1970s, I was well aware of the feminist movement, further being the daughter of a proudly feministic mother and …

A few months ago, I wrote about an unusual, and quite positive, customer-service experience. I was an observer for that situation. …

Just when we think our schooling years are behind us, life reminds us we still have plenty of time learn, and plenty to learn …

I remember: being interviewed by him in his office in February 1993; a modest man, his love of all things boating rivaled …

Plenty of companies pledge that customer satisfaction is their number-one concern. Plenty of those same companies surely do a good …

I was recently approached to contribute to a book about luxury travel being created by a boutique publishing company. The …