be one level above crap

Be One Level Above Crap

Customer-service complaints afflict every industry. And yet, so many of the problems wouldn’t exist in the first place if the companies fielding the complaints were “one level above crap,” as Peter Shankman, the renowned author and public speaker, says. I was reminded of Peter’s statement this weekend when I learned Optimum, my Internet provider, has Read more about Be One Level Above Crap[…]

crafting the right message for the media takes time

Pitch Perfect: Crafting the Right Message for the Media

I joined a spirited discussion several days ago on Clubhouse, the social-media app offering virtual voice chat rooms for groups. The conversation was about what yachting would look like come 2050, who the clients would be, and how we as the industry should start thinking about marketing to them. When the conversation turned to getting Read more about Pitch Perfect: Crafting the Right Message for the Media[…]

marketing in the era of social distancing

Marketing in the Era of Social Distancing

The continuing spread of COVID-19 is taking a big toll on small businesses. Here in New Jersey, all non-essential businesses have had to close their doors to the public and send employees home, under the governor’s orders. This came just days after the governor warned against holding religious services, weddings, funerals, and house parties. “It’s Read more about Marketing in the Era of Social Distancing[…]

crickets...every sales rep hears them

Crickets—Not the Insect Kind

Photo by Maria Tyutina from Pexels Stop me if this sounds familiar: You’re in marketing or sales, and you head to an event where you look forward to meeting and greeting lots of new potential clients. The day goes well, with a few follow-up calls to make and notes to send. Still energized from the experience, the following Read more about Crickets—Not the Insect Kind[…]

Lilly Cantabile/Pixabay

How NOT to Do Business

The following is a transcript resulting from a connection request I recently received to do business. Names have been changed to put the focus on the poor behavior. In other words, the “who” isn’t important; the “what,” and especially the “when” (a.k.a. the time stamps), are. December 9, 2019, 6:00 p.m.: Connection request sent from Read more about How NOT to Do Business[…]

Are You Comfortable? That’s Not Good

I’m regularly asked to speak before audiences of fellow entrepreneurs and other professionals. Some of them are good friends and colleagues within the yachting industry, while others are from varied walks of life. Regardless, my talks all share a common theme: growing and bettering yourself as a professional. We all can and should continue to Read more about Are You Comfortable? That’s Not Good[…]

The Most Valuable Asset of All: Time

When we think of assets, we think of our homes, our cars, and other physical possessions. While all of those are true possessions, we often overlook the intangibles when considering what’s valuable. At a recent yachting-industry conference, the roomful of attendees—me included—received a wake-up call on what truly counts, or at least should count as Read more about The Most Valuable Asset of All: Time[…]

When the Phone Rings… Answer It, for Pity’s Sake

Today began as one of those days. You know, those days, where every time you sit down to start something, the phone rings. Funny enough, after the third phone call in an hour, I stopped thinking of the ringing as a bad thing. In fact, it was good. Really good. The first phone call was Read more about When the Phone Rings… Answer It, for Pity’s Sake[…]